Customer Service Blog

What do you make of this phrase:

An in-house social media support team is a nice-to-have element that many companies try to afford. For some, it just doesn't make sense. If your company isn't quite large enough to afford this, or...

Outsourcing. You wouldn't be the only one to say this word with a bit of fear. Its previously negative perception has dramatically improved in our now technology-driven, cost-efficient, and...

The average internet user has 5.54 social media profiles, and is actively engaging on 2.84 of those sites. (Source)

Newsflash: Social Media support is nothing new. More than 58 percent of businesses use social media as part of their customer care programs, so it's no longer considered an emerging channel as it was...

You'd probably agree that nearly every product and service should have an excellent customer support infrastructure in place. That infrastructure should guarantee a positive post-sales experience,...

Customer: Hi, My brand new drone just flew off on its own and it's not coming back, what do I do?

Autoresponse: Thank you for your message. We usually respond within 24 hours.

Putting a dollar sign on your social media efforts is easy. - No One Ever

We all know that having social customer service is almost never a bad idea, but how do you prove this? With traditional...

As a startup it can be difficult to decide where to spend your budget. When every dollar can only be spent once, thinking about how to spend that dollar most effectively becomes paramount.