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Customer Service Blog


Meet 5CA's polyglots

Feb 25, 2020

Last Friday, the 21st of February, was International Mother Language Day – an annual observance aimed at raising awareness of linguistic and cultural diversity and promoting multilingualism. At 5CA,...

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Trial and error: experiments in engagement

Feb 13, 2020

Workforce engagement is a buzzword. And like all good buzzwords, there’s a lot of hype around it, but something really valuable at the heart of it too. My role as Engagement and Communications Lead...

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The environmental impact of remote work

Nov 27, 2019

A lot has been written about the benefits of remote work, both for companies and individuals. One topic that has received considerably less coverage but is increasingly important in the current...

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Lean, Mean Cloud Machine

Nov 13, 2019

At 5CA, we’ve over a thousand customer support agents working from home all over the world. We provide customer support in any language, at any time and over any channel. We’re developing Artificial...

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Best practices for using a Learning Management System

Oct 30, 2019

In virtually any organization where continuous learning and improvement are priorities, there will eventually be a need to organize learning and training using a Learning Management System (LMS). In...

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Why so many companies still fail at Customer Experience

Sep 04, 2019

In today's business world, you’d be hard-pressed to find someone who does not agree that Customer Experience is an essential aspect when building and maintaining a profitable business. The reports...

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Our Team's Insights from Gamescom 2019

Aug 29, 2019

Gamescom is by far the biggest gaming convention that gathers hundreds of thousands of gamers and companies from the industry every year in the German city of Cologne. It was the 3rd time we...

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The Basic Building Blocks for Agent Training

Jul 31, 2019

When building your customer support team, one of the key steps is preparing the support agents who will be talking to your customers every day. That is no small task. Your agents will be the voice of...

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Best Practices: Engaging Remote Contact Center Agents

Jul 17, 2019

As more and more companies embrace the work-from-home revolution, it is becoming evident that telecommuting is a big part of the future of the workplace. At 5CA, we embarked on this journey 5 years...

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