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Customer Service Blog

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Customer Service Terms: The only glossary you will ever need

Mar 06, 2019

If you are new to customer service you probably already realized that the industry has its own set of terms. Some of them are pretty straight forward but, others can seem like a whole other language.

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The Care and Feeding of Your Player Experience Team(s)

Mar 04, 2019

To be blunt, when I first started leading a Player Experience team, I was completely out of my depth. I had no experience as a manager and not much guidance on how to be effective as a leader. Most...

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Why critical thinking is crucial for great Customer Experience

Feb 26, 2019

How often have you contacted customer service and received a generalistic, completely useless response? Even though you clearly described the problem, included the troubleshooting steps you already...

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The 4 most effective eCommerce customer service practices

Feb 18, 2019

ECommerce not only means being open 24/7 but also missing out on having face to face interactions with your customers or potential customers.

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Key things you should know about customer support channels

Jan 18, 2019

Choosing the right channel to do customer support can make or break a fledgling business. Understanding the trade-offs between the most common channels is essential.

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It's not me, it's you. Why cancelling is part of CX.

Jun 27, 2018

When you think about Customer Experience I'm willing to bet you'll typically think about the experiences customers have when evaluating a product or service, choosing and buying it, and then actually...

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Do you listen to reply? Or to understand?

Jun 18, 2018

I have often been told to listen more and speak less. As a passionate person by nature and an evangelist for great customer service, I find this hard to do.

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What you should do to be GDPR compliant

Feb 23, 2018

In our previous article we explained the differences between the previous data protection legislation and the new Regulation (GDPR) were; in this second installment we will provide you with a few...

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What the GDPR is and how it will affect your company

Feb 07, 2018

If your company is obtaining and/or storing data from clients who are residing in the EU – no matter whether this processing is done within the EU or outside – it will be affected by the provisions...

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