Your company is rapidly growing, and it is time to hire your first customer service representative; this will be the first person at your company who will be completely customer-focused. The work is...
Working in customer service outsourcing, I have experienced some resistance, mostly due to misconceptions regarding the practice. There are a lot of myths out there stopping companies who could...
If you are new to customer service you probably already realized that the industry has its own set of terms. Some of them are pretty straight forward but, others can seem like a whole other language.
ECommerce not only means being open 24/7 but also missing out on having face to face interactions with your customers or potential customers.
Choosing the right channel to do customer support can make or break a fledgling business. Understanding the trade-offs between the most common channels is essential.
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