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Customer Service Blog


Antoine Vaba

Antoine is the Training Lead at 5CA. Antoine's passion and work are to accumulate knowledge and find the best and most innovative ways to convey that knowledge. He is also co-founder of a startup called Monkey Bidouille, loves retro gaming and is a vinyl and music lover.

Recent Posts

The Basic Building Blocks for Agent Training

Jul 31, 2019

When building your customer support team, one of the key steps is preparing the support agents who will be talking to your customers every day. That is no small task. Your agents will be the voice of...

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