<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=282750592115379&amp;ev=PageView&amp;noscript=1">

Customer Service Blog


Bart Kuipers

Marketing Lead Bart works from the Netherlands where he’s always on the hunt for that one opportunistic keyword while tweaking his meta descriptions and obsessing over click-through-rates. When he’s not knee deep in Google Analytics data, Bart likes to unwind by going for a run or firing up the PlayStation.

Recent Posts

Our Team's Insights from Gamescom 2019

Aug 29, 2019

Gamescom is by far the biggest gaming convention that gathers hundreds of thousands of gamers and companies from the industry every year in the German city of Cologne. It was the 3rd time we...

read more

Pros and cons of outsourcing customer service

May 01, 2019

If customer experience is not one of your core competencies and you are finding it increasingly hard to keep up with your customers’ expectations, you might be considering outsourcing your customer...

read more

It's not me, it's you. Why cancelling is part of CX.

Jun 27, 2018

When you think about Customer Experience I'm willing to bet you'll typically think about the experiences customers have when evaluating a product or service, choosing and buying it, and then actually...

read more

4 Good Reasons Why You Should Care About Customer Support

Jan 25, 2018

Before setting up your customer service department and diving into the nitty-gritty of goal setting, tools, and selecting support channels, take some time to really think about what customer support...

read more

How to Choose the Right Customer Service Objective

Nov 22, 2017

Many people view customer service as a purely reactional exercise. Questions come in, answers go out. That's it. Right?


read more

Does Your Company Need a Customer Service Mission Statement?

Oct 25, 2017

Chances are your company has a defined mission statement. A short description of your market, goals, and how you intend to reach those goals. But have you ever given any thought about your customer...

read more

16 Essential Customer Service Metrics You Can't do Without

Jun 05, 2017

What do you make of this phrase: If we want to improve our CSAT then we need to increase FCR!

If you're new to customer service then this is probably complete gibberish to you.

read more

5 key customer service tips for startups

May 24, 2017

Customer: Hi, My brand new drone just flew off on its own and it's not coming back, what do I do?

Autoresponse: Thank you for your message. We usually respond within 24 hours.

read more

Customer Service Advice: Making the most of your Startup's Budget

May 05, 2017

As a startup it can be difficult to decide where to spend your budget. When every dollar can only be spent once, thinking about how to spend that dollar most effectively becomes paramount.

read more

Never miss out on new posts

Let us keep you up to date on the latest developments in customer support. We will not share your information with any third parties nor will we use you information for any reasons other than sending you fresh blog content.

Customer Contact Central