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Customer Service Blog


Bart Kuipers

Marketing Lead Bart works from the Netherlands where he’s always on the hunt for that one opportunistic keyword while tweaking his meta descriptions and obsessing over click-through-rates. When he’s not knee deep in Google Analytics data, Bart likes to unwind by going for a run or firing up the PlayStation.

Recent Posts

How does pay-per-use customer support work?

Nov 01, 2016

Pay-per-use isn’t a new concept by any stretch. For years now, companies from more and more industries have started offering (and have been disrupted by others offering) ‘pay-per-use’ or ‘metered’...

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Updated: Games to look forward to in 2016

Jul 26, 2016

We’re currently halfway through 2016 and this year has already proven to be an exceptional year in gaming. Overwatch and Pokémon Go took the world by storm and virtual reality is being adopted at an...

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5 VR Applications that Aren't About Gaming

Jul 05, 2016

You would be forgiven for thinking solely about gaming when you think about VR. And while VR promises a great deal of excellent gaming experiences, there are some other fields where VR is being used...

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Virtual Reality Customer Support

Jun 15, 2016

Virtual reality is really taking off this year. More and more companies are diving head-first into VR and are building VR headsets, experiences, games, and peripherals. At 5CA we expect big things...

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What we hope to find out at E3 2016

May 17, 2016

E3 2016 is still one month away and we’re already buzzing with anticipation. Will we learn more about the next Mass Effect installment? Will Naughty Dog announce The Last of Us 2? Will Square Enix be...

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How to build an FAQ page your customers will love

Apr 21, 2016

FAQ pages are a great addition to your customer support arsenal. A great FAQ page will be very helpful to your customers and could help you reduce incoming calls, chat, emails, or social media...

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2020: the Future of Customer Support

Apr 06, 2016

In customer support, change is the only constant. Every year new technologies emerge, changing the way customers interact with companies. To explore what customer support might look like in a few...

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Should Startups Outsource Their Customer Support?

Mar 15, 2016

So you’re running your own startup. You’ve done the research, and you’ve developed a great product. Your product or service starts selling and things are running smoothly. Then your customers start...

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4 Ways to Reduce Your Customer Support Costs

Mar 02, 2016

First things first: Customer support is vital to your customer’s satisfaction. A great customer support experience can turn an indifferent customer into a loyal customer, while poor customer support...

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