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Customer Service Blog

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Peter Gerson

As a Customer Experience/Service specialist (CCXP) with 25+ years of working experience, Peter is the Head of Business Development and Partnerships at 5CA. When not focused on making things happen in the CX/CS world, Peter loves forging with metal, making anything from knives to lampstands.
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Recent Posts

Do you listen to reply? Or to understand?

Jun 18, 2018

I have often been told to listen more and speak less. As a passionate person by nature and an evangelist for great customer service, I find this hard to do.

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