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Customer Service Blog


Peter Gerson

As a Customer Experience/Support (CX/CS) specialist with 25+ years of working experience, Peter is the Head of Business Development for 5CA, a boutique customer experience, customer support outsourcing provider, specializing in Gaming, Gaming tech, Consumer Electronics and e-commerce CX CS solutions.
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Recent Posts

Do you listen to reply? Or to understand?

Jun 18, 2018

I have often been told to listen more and speak less. As a passionate person by nature and an evangelist for great customer service, I find this hard to do.

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