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Customer Service Blog

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Peter Gerson

As a Customer Experience/Service specialist (CCXP) with 25+ years of working experience, Peter is the Head of Business Development and Partnerships at 5CA. When not focused on making things happen in the CX/CS world, Peter loves forging with metal, making anything from knives to lampstands.
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Recent Posts

Why customer service is key to delivering great CX

Apr 25, 2019

Customer experience (CX) must be one of the most popular catchphrases being used by businesses today. Companies are embracing the idea and investing in creating a strong customer experience, which...

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Do you listen to reply? Or to understand?

Jun 18, 2018

I have often been told to listen more and speak less. As a passionate person by nature and an evangelist for great customer service, I find this hard to do.

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