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Customer Service Blog

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Rob van Herpen

Rob is Chief Customer Officer at 5CA, responsible for everything related to our clients and always thinking of how we can optimize our customer experience. He’s located in sunny California, where he heads up 5CA’s USA offices. Most of his free time is spent on his wife and kids, but he can also be found frequently in the gym and enjoys cooking a good meal.
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Recent Posts

Why so many companies still fail at Customer Experience

Sep 04, 2019

In today's business world, you’d be hard-pressed to find someone who does not agree that Customer Experience is an essential aspect when building and maintaining a profitable business. The reports...

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Why critical thinking is crucial for great Customer Experience

Feb 26, 2019

How often have you contacted customer service and received a generalistic, completely useless response? Even though you clearly described the problem, included the troubleshooting steps you already...

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