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Customer Service Blog

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Sarah Wetzel

Social Media Project Manager Sarah works from our Buenos Aires office, with a wealth of knowledge on how to make the customer experience shine on social media. When she's not busy tweeting or reading up on Facebook's latest algorithm changes, she's working with our clients to create a seamless flow of information from the customer to the product developers themselves through effortless customer experience. She enjoys long walks in the park with her fur child and coffee.

Recent Posts

Measuring the Success of Your Social Media Support Ninjas

May 31, 2016

When you invest a great amount of time and budget into a dedicated team of Social Media Support Ninjas, you need a way to measure their success. Sure, you might have a nice weekly or monthly report...

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Do facebook chatbots work as a social media support service?

May 03, 2016

Chatbots. What are they? As explained by Facebook earlier this month at F8 developer conference, “bots can provide anything from automated subscription content like weather and traffic updates, to...

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How Facebook Reactions Impact Social Customer Service

Mar 22, 2016

It’s been months since we’ve seen any drastic changes with Facebook, but you’ve probably already “reacted” to a Facebook post without even second-guessing it. After years of evolving into the...

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Social Media Customer Service and Why it Matters

Feb 23, 2016

Leading brands of many industries have been boasting the success of social media customer service for businesses for many years now, but why should you add that service when you already provide great...

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Social Listening: How to Lead in Your Industry

Feb 16, 2016

Any other customer service company might tell you Social Listening is the same as Social Media Monitoring – seeing what your customers are saying, where they’re saying it (especially if it’s not on...

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How to Measure Social Media Customer Service Success

Jan 27, 2016

By now, most companies have acknowledged that brands can’t ignore social when it comes to providing outstanding customer service. With that being said, you also need to be able to prove once you’ve...

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How to Deal With Trolls on Social Media

Jan 19, 2016

We’ve all seen it – they set out to destroy a brand’s public image, usually without the intention of being compensated by the brand, but rather to vent their frustrations for the whole social world...

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7 Best Customer Service Stories of 2015

Dec 30, 2015

To wrap up our year in providing outstanding customer service for our clients’ customers, we’ve put together some of our favorite customer service stories of 2015. These companies truly put in extra...

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Getting Started with Social Media Customer Service

Dec 09, 2015

Once you’ve gotten the idea past management, and you’re ready to start Community Management for your business, it is crucial to take the right steps to prepare for this task. Social media customer...

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