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Customer Service Blog

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Tara J. Brannigan

Tara is the Community Lead, and one of several Client Service Managers at 5CA. In addition to having an overly long job title, Tara is a US expat living in the Netherlands. She spends her free time playing video games, posting too many cat pics on Twitter, reading, and making jewelry.
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Recent Posts

Quick Tip: Using Your Social Media Channels to Mitigate Support Tickets

Jun 10, 2019

It’s Saturday night, and there’s a server issue that’s affecting tens of thousands of your players. Hundreds of customer support tickets are coming in by the minute. The issue will be resolved in the...

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Integrated Community Development

Jun 05, 2019

You’ve created a great product, released it out into the world, and made a huge splash with your Marketing campaigns. Now it’s time to think about this ‘Community’ thing, right? Well, not if you want...

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GDC 2019 Wrap-Up

Apr 02, 2019

This year’s GDC was record-breaking: Over 29,000 developers descended upon San Francisco for a week of sharing, learning, networking, and of course, fun! From the huge list of top-notch talks to...

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3 Quick Tips for Creating Great Player Experiences

Mar 11, 2019

With the rising cost of user acquisition, never has considering the full Player Experience been so critical to success. By understanding the holistic player journey, from install to churn out and/or...

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The Care and Feeding of Your Player Experience Team(s)

Mar 04, 2019

To be blunt, when I first started leading a Player Experience team, I was completely out of my depth. I had no experience as a manager and not much guidance on how to be effective as a leader. Most...

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