<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=282750592115379&amp;ev=PageView&amp;noscript=1">

Customer Service Blog


The environmental impact of remote work

Nov 27, 2019

A lot has been written about the benefits of remote work, both for companies and individuals. One topic that has received considerably less coverage but is increasingly important in the current...

read more

Lean, Mean Cloud Machine

Nov 13, 2019

At 5CA, we’ve over a thousand customer support agents working from home all over the world. We provide customer support in any language, at any time and over any channel. We’re developing Artificial...

read more

Best practices for using a Learning Management System

Oct 30, 2019

In virtually any organization where continuous learning and improvement are priorities, there will eventually be a need to organize learning and training using a Learning Management System (LMS). In...

read more

Why so many companies still fail at Customer Experience

Sep 04, 2019

In today's business world, you’d be hard-pressed to find someone who does not agree that Customer Experience is an essential aspect when building and maintaining a profitable business. The reports...

read more

Our Team's Insights from Gamescom 2019

Aug 29, 2019

Gamescom is by far the biggest gaming convention that gathers hundreds of thousands of gamers and companies from the industry every year in the German city of Cologne. It was the 3rd time we...

read more

The Basic Building Blocks for Agent Training

Jul 31, 2019

When building your customer support team, one of the key steps is preparing the support agents who will be talking to your customers every day. That is no small task. Your agents will be the voice of...

read more

Best Practices: Engaging Remote Contact Center Agents

Jul 17, 2019

As more and more companies embrace the work-from-home revolution, it is becoming evident that telecommuting is a big part of the future of the workplace. At 5CA, we embarked on this journey 5 years...

read more

How to keep your employees engaged with your e-learning platform

Jul 03, 2019

Over the years working in Learning & Development, I’ve learned that putting great training content on your learning platform is crucial. But a successful recipe requires more ingredients;...

read more

6 Quick Tips to Manage your Ticket Backlog

Jun 26, 2019

When you work in customer service, one of the scariest things that can happen is having a ticket backlog. Whether it catches you by surprise occurring all at once, or whether it starts to build up;...

read more

Never miss out on new posts

Let us keep you up to date on the latest developments in customer support. We will not share your information with any third parties nor will we use you information for any reasons other than sending you fresh blog content.

Customer Contact Central