Customer Service Blog

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How to build an FAQ page your customers will love

Apr 21, 2016

FAQ pages are a great addition to your customer support arsenal. A great FAQ page will be very helpful to your customers and could help you reduce incoming calls, chat, emails, or social media...

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2020: the Future of Customer Support

Apr 06, 2016

In customer support, change is the only constant. Every year new technologies emerge, changing the way customers interact with companies. To explore what customer support might look like in a few...

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How Facebook Reactions Impact Social Customer Service

Mar 22, 2016

It’s been months since we’ve seen any drastic changes with Facebook, but you’ve probably already “reacted” to a Facebook post without even second-guessing it. After years of evolving into the...

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Should Startups Outsource Their Customer Support?

Mar 15, 2016

So you’re running your own startup. You’ve done the research, and you’ve developed a great product. Your product or service starts selling and things are running smoothly. Then your customers start...

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4 Ways to Reduce Your Customer Support Costs

Mar 02, 2016

First things first: Customer support is vital to your customer’s satisfaction. A great customer support experience can turn an indifferent customer into a loyal customer, while poor customer support...

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Social Media Customer Service and Why it Matters

Feb 23, 2016

Leading brands of many industries have been boasting the success of social media customer service for businesses for many years now, but why should you add that service when you already provide great...

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Social Listening: How to Lead in Your Industry

Feb 16, 2016

Any other customer service company might tell you Social Listening is the same as Social Media Monitoring – seeing what your customers are saying, where they’re saying it (especially if it’s not on...

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is A.I. the Future of Customer Service?

Feb 10, 2016

What would you do if you had a virtual robot at your side, 24/7, throughout your entire customer journey? This is what you probably should expect 5 years down the road, especially in industries, like...

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When Does it Make Sense to Outsource Customer Service?

Feb 02, 2016

Deciding to outsource customer service is a strategic decision, and one that deserves careful consideration. Outsourcing part of your business can save you costs and allows you to work with a partner...

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