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Customer Service Blog


How to keep your employees engaged with your e-learning platform

Jul 03, 2019

Over the years working in Learning & Development, I’ve learned that putting great training content on your learning platform is crucial. But a successful recipe requires more ingredients;...

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6 Quick Tips to Manage your Ticket Backlog

Jun 26, 2019

When you work in customer service, one of the scariest things that can happen is having a ticket backlog. Whether it catches you by surprise occurring all at once, or whether it starts to build up;...

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CCPA: All you need to know about the California Consumer Privacy Act

Jun 19, 2019

If you have a business in the European Union, during this last year, you’ve most likely been hearing nonstop about the General Data Protection Regulation (GDPR). If you also have one in the United...

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What is Workforce Management? (and why you should care)

Jun 12, 2019

The most common response I get when I tell people I work in Workforce Management (WFM), often coupled with a very confused facial expression, is “Hmmm, is that in HR…?” Given that labor costs can...

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Quick Tip: Using Your Social Media Channels to Mitigate Support Tickets

Jun 10, 2019

It’s Saturday night, and there’s a server issue that’s affecting tens of thousands of your players. Hundreds of customer support tickets are coming in by the minute. The issue will be resolved in the...

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Integrated Community Development

Jun 05, 2019

You’ve created a great product, released it out into the world, and made a huge splash with your Marketing campaigns. Now it’s time to think about this ‘Community’ thing, right? Well, not if you want...

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May 29, 2019

2018 is likely to be remembered as the year of the consent pop-up. With the introduction of the EU General Data Protection Regulation (GDPR), we were all inundated with emails and notifications for...

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Securing our work from home workforce

May 22, 2019

Consumer support over any channel, in any language, at any time: 5CA’s successful contact center as a service is possible because we use technology to make planet Earth our talent pool. It makes for...

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Creating an excellent live chat experience for your customers

May 15, 2019

Even though phone an email are still the most used communication channels across demographics; live chat continues to gain traction with 44% of millennials and 43% of Gen Z using it to get in touch...

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