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Customer Service Blog

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Infographic: 2017 Demographics of Social Media Users

May 29, 2017

The average internet user has 5.54 social media profiles, and is actively engaging on 2.84 of those sites. (Source)

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How to Decide if Social Media Support is Right for Your Company

May 26, 2017

Newsflash: Social Media support is nothing new. More than 58 percent of businesses use social media as part of their customer care programs, so it's no longer considered an emerging channel as it was...

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4 Reasons Why Social Customer Service is Invaluable to Your Brand

May 24, 2017

You'd probably agree that nearly every product and service should have an excellent customer support infrastructure in place. That infrastructure should guarantee a positive post-sales experience,...

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5 key customer service tips for startups

May 24, 2017

Customer: Hi, My brand new drone just flew off on its own and it's not coming back, what do I do?

Autoresponse: Thank you for your message. We usually respond within 24 hours.

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How to Measure Added Value through Social Customer Service

May 22, 2017

Putting a dollar sign on your social media efforts is easy. - No One Ever

We all know that having social customer service is almost never a bad idea, but how do you prove this? With traditional...

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Customer Service Advice: Making the most of your Startup's Budget

May 05, 2017

As a startup it can be difficult to decide where to spend your budget. When every dollar can only be spent once, thinking about how to spend that dollar most effectively becomes paramount.

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The Best Things to Happen on Social Media in 2016

Dec 14, 2016

As we close in on 2017, we’ve looked at what’s happened in 2016 on social media. We’ve seen our favorite social media tools bring on cool new features (Instagram’s stories, Live videos, Snapchat...

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How does pay-per-use customer support work?

Nov 01, 2016

Pay-per-use isn’t a new concept by any stretch. For years now, companies from more and more industries have started offering (and have been disrupted by others offering) ‘pay-per-use’ or ‘metered’...

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C3 '16: Bringing your social media customer service to the next level

Sep 26, 2016

On 20 and 21 September, 5CA had the great pleasure of attending Clarabridge’s C3 event in London for the second year. This year brought a lot of exciting news from Clarabridge, and also a selection...

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