Customer Service Blog

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5 key customer service tips for startups

May 24, 2017

Customer: Hi, My brand new drone just flew off on its own and it's not coming back, what do I do?

Autoresponse: Thank you for your message. We usually respond within 24 hours.

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How to Measure Added Value through Social Customer Service

May 22, 2017

Putting a dollar sign on your social media efforts is easy. - No One Ever

We all know that having social customer service is almost never a bad idea, but how do you prove this? With traditional...

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Customer Service Advice: Making the most of your Startup's Budget

May 05, 2017

As a startup it can be difficult to decide where to spend your budget. When every dollar can only be spent once, thinking about how to spend that dollar most effectively becomes paramount.

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The Best Things to Happen on Social Media in 2016

Dec 14, 2016

As we close in on 2017, we’ve looked at what’s happened in 2016 on social media. We’ve seen our favorite social media tools bring on cool new features (Instagram’s stories, Live videos, Snapchat...

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How does pay-per-use customer support work?

Nov 01, 2016

Pay-per-use isn’t a new concept by any stretch. For years now, companies from more and more industries have started offering (and have been disrupted by others offering) ‘pay-per-use’ or ‘metered’...

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C3 '16: Bringing your social media customer service to the next level

Sep 26, 2016

On 20 and 21 September, 5CA had the great pleasure of attending Clarabridge’s C3 event in London for the second year. This year brought a lot of exciting news from Clarabridge, and also a selection...

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Updated: Games to look forward to in 2016

Jul 26, 2016

We’re currently halfway through 2016 and this year has already proven to be an exceptional year in gaming. Overwatch and Pokémon Go took the world by storm and virtual reality is being adopted at an...

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5 VR Applications that Aren't About Gaming

Jul 05, 2016

You would be forgiven for thinking solely about gaming when you think about VR. And while VR promises a great deal of excellent gaming experiences, there are some other fields where VR is being used...

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Virtual Reality Customer Support

Jun 15, 2016

Virtual reality is really taking off this year. More and more companies are diving head-first into VR and are building VR headsets, experiences, games, and peripherals. At 5CA we expect big things...

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