Customer Service Blog


How to build an FAQ page your customers will love

Apr 21, 2016

FAQ pages are a great addition to your customer support arsenal. A great FAQ page will be very helpful to your customers and could help you reduce incoming calls, chat, emails, or social media...

read more

2020: the Future of Customer Support

Apr 06, 2016

In customer support, change is the only constant. Every year new technologies emerge, changing the way customers interact with companies. To explore what customer support might look like in a few...

read more

How Facebook Reactions Impact Social Customer Service

Mar 22, 2016

It’s been months since we’ve seen any drastic changes with Facebook, but you’ve probably already “reacted” to a Facebook post without even second-guessing it. After years of evolving into the...

read more

Should Startups Outsource Their Customer Support?

Mar 15, 2016

So you’re running your own startup. You’ve done the research, and you’ve developed a great product. Your product or service starts selling and things are running smoothly. Then your customers start...

read more

4 Ways to Reduce Your Customer Support Costs

Mar 02, 2016

First things first: Customer support is vital to your customer’s satisfaction. A great customer support experience can turn an indifferent customer into a loyal customer, while poor customer support...

read more

Social Media Customer Service and Why it Matters

Feb 23, 2016

Leading brands of many industries have been boasting the success of social media customer service for businesses for many years now, but why should you add that service when you already provide great...

read more

Social Listening: How to Lead in Your Industry

Feb 16, 2016

Any other customer service company might tell you Social Listening is the same as Social Media Monitoring – seeing what your customers are saying, where they’re saying it (especially if it’s not on...

read more

is A.I. the Future of Customer Service?

Feb 10, 2016

What would you do if you had a virtual robot at your side, 24/7, throughout your entire customer journey? This is what you probably should expect 5 years down the road, especially in industries, like...

read more

When Does it Make Sense to Outsource Customer Service?

Feb 02, 2016

Deciding to outsource customer service is a strategic decision, and one that deserves careful consideration. Outsourcing part of your business can save you costs and allows you to work with a partner...

read more


Let’s talk about how we can help you provide great customer service. Drop us a line and we will get back to you within 24 hours.


Never miss out on new posts

Let us keep you up to date on the latest developments in customer support. We will not share your information with any third parties nor will we use you information for any reasons other than sending you fresh blog content.