Customer Service Blog


The Best Things to Happen on Social Media in 2016

Dec 14, 2016

As we close in on 2017, we’ve looked at what’s happened in 2016 on social media. We’ve seen our favorite social media tools bring on cool new features (Instagram’s stories, Live videos, Snapchat...

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How does pay-per-use customer support work?

Nov 01, 2016

Pay-per-use isn’t a new concept by any stretch. For years now, companies from more and more industries have started offering (and have been disrupted by others offering) ‘pay-per-use’ or ‘metered’...

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C3 '16: Bringing your social media customer service to the next level

Sep 26, 2016

On 20 and 21 September, 5CA had the great pleasure of attending Clarabridge’s C3 event in London for the second year. This year brought a lot of exciting news from Clarabridge, and also a selection...

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Updated: Games to look forward to in 2016

Jul 26, 2016

We’re currently halfway through 2016 and this year has already proven to be an exceptional year in gaming. Overwatch and Pokémon Go took the world by storm and virtual reality is being adopted at an...

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5 VR Applications that Aren't About Gaming

Jul 05, 2016

You would be forgiven for thinking solely about gaming when you think about VR. And while VR promises a great deal of excellent gaming experiences, there are some other fields where VR is being used...

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Virtual Reality Customer Support

Jun 15, 2016

Virtual reality is really taking off this year. More and more companies are diving head-first into VR and are building VR headsets, experiences, games, and peripherals. At 5CA we expect big things...

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Measuring the Success of Your Social Media Support Ninjas

May 31, 2016

When you invest a great amount of time and budget into a dedicated team of Social Media Support Ninjas, you need a way to measure their success. Sure, you might have a nice weekly or monthly report...

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What we hope to find out at E3 2016

May 17, 2016

E3 2016 is still one month away and we’re already buzzing with anticipation. Will we learn more about the next Mass Effect installment? Will Naughty Dog announce The Last of Us 2? Will Square Enix be...

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Do facebook chatbots work as a social media support service?

May 03, 2016

Chatbots. What are they? As explained by Facebook earlier this month at F8 developer conference, “bots can provide anything from automated subscription content like weather and traffic updates, to...

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