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Customer Service Blog


16 Essential Customer Service Metrics You Can't do Without

Jun 05, 2017

What do you make of this phrase: If we want to improve our CSAT then we need to increase FCR!

If you're new to customer service then this is probably complete gibberish to you.

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7 Extra Benefits of Social Media Outsourcing

Jun 02, 2017

An in-house social media support team is a nice-to-have element that many companies try to afford. For some, it just doesn't make sense. If your company isn't quite large enough to afford this, or...

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4 Reasons Why Outsourcing Social Media is Right for Your Company

May 31, 2017

Outsourcing. You wouldn't be the only one to say this word with a bit of fear. Its previously negative perception has dramatically improved in our now technology-driven, cost-efficient, and...

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Infographic: 2017 Demographics of Social Media Users

May 29, 2017

The average internet user has 5.54 social media profiles, and is actively engaging on 2.84 of those sites. (Source)

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How to Decide if Social Media Support is Right for Your Company

May 26, 2017

Newsflash: Social Media support is nothing new. More than 58 percent of businesses use social media as part of their customer care programs, so it's no longer considered an emerging channel as it was...

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4 Reasons Why Social Customer Service is Invaluable to Your Brand

May 24, 2017

You'd probably agree that nearly every product and service should have an excellent customer support infrastructure in place. That infrastructure should guarantee a positive post-sales experience,...

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5 key customer service tips for startups

May 24, 2017

Customer: Hi, My brand new drone just flew off on its own and it's not coming back, what do I do?

Autoresponse: Thank you for your message. We usually respond within 24 hours.

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How to Measure Added Value through Social Customer Service

May 22, 2017

Putting a dollar sign on your social media efforts is easy. - No One Ever

We all know that having social customer service is almost never a bad idea, but how do you prove this? With traditional...

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Customer Service Advice: Making the most of your Startup's Budget

May 05, 2017

As a startup it can be difficult to decide where to spend your budget. When every dollar can only be spent once, thinking about how to spend that dollar most effectively becomes paramount.

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