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Customer Service Blog

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Why so many companies still fail at Customer Experience

Sep 04, 2019

In today's business world, you’d be hard-pressed to find someone who does not agree that Customer Experience is an essential aspect when building and maintaining a profitable business. The reports...

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CCPA: All you need to know about the California Consumer Privacy Act

Jun 19, 2019

If you have a business in the European Union, during this last year, you’ve most likely been hearing nonstop about the General Data Protection Regulation (GDPR). If you also have one in the United...

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Creating an excellent live chat experience for your customers

May 15, 2019

Even though phone an email are still the most used communication channels across demographics; live chat continues to gain traction with 44% of millennials and 43% of Gen Z using it to get in touch...

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Why customer service is key to delivering great CX

Apr 25, 2019

Customer experience (CX) must be one of the most popular catchphrases being used by businesses today. Companies are embracing the idea and investing in creating a strong customer experience, which...

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Why critical thinking is crucial for great Customer Experience

Feb 26, 2019

How often have you contacted customer service and received a generalistic, completely useless response? Even though you clearly described the problem, included the troubleshooting steps you already...

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It's not me, it's you. Why cancelling is part of CX.

Jun 27, 2018

When you think about Customer Experience I'm willing to bet you'll typically think about the experiences customers have when evaluating a product or service, choosing and buying it, and then actually...

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