Leading brands of many industries have been boasting the success of social media customer service for businesses for many years now, but why should you add that service when you already provide great support through phone, email, and web chat? Not only is it convenient for customers, since nearly half of the world is active on the internet, but it also benefits your business. Satisfying social media conversations with customers can result in great word-of-mouth marketing for your brand, at a very low cost.
No budget to take on Social customer service internally? Outsourcing options are also available. Social media customer service should be top on your list of support channels for customers to choose from – the statistics speak for themselves!