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Customer Service Blog

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Social Media Customer Service and Why it Matters

by Sarah Wetzel | February 23, 2016

Leading brands of many industries have been boasting the success of social media customer service for businesses for many years now, but why should you add that service when you already provide great support through phone, email, and web chat? Not only is it convenient for customers, since nearly  half of the world is active on the internet, but it also benefits your business. Satisfying social media conversations with customers can result in great word-of-mouth marketing for your brand, at a very low cost.

No budget to take on Social customer service internally? Outsourcing options are also available. Social media customer service should be top on your list of support channels for customers to choose from – the statistics speak for themselves!

Social Media Customer Service Infographic
Sarah Wetzel

Sarah Wetzel

Social Media Project Manager Sarah works from our Buenos Aires office, with a wealth of knowledge on how to make the customer experience shine on social media. When she's not busy tweeting or reading up on Facebook's latest algorithm changes, she's working with our clients to create a seamless flow of information from the customer to the product developers themselves through effortless customer experience. She enjoys long walks in the park with her fur child and coffee.

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